Control partner and Support access
Last modified: Monday October 06, 2025.
Alta Video Support and their partners use Deployment Management Portal (DMP) to set up and maintain your deployments.
As an Alta Video administrator, you retain full control over whether Avigilon Alta or your Ava sales partners have access to your Alta Video deployment and cameras.
External user permissions
If you give an external user access to your deployment, you assign them to a user group that determines their user permissions and length of access.
Check if external users can access a deployment
- Open
Tools > Users . - Check if the
Co-manage access status isDenied orGranted .
Turn external access on or off
- Open
Tools > Users . - Click
Co-manage access . - Change the settings for the deployment
PARTNER or Alta VideoSUPPORT as required.- You can check who is registered as the
Associated partner . If you have any questions about giving the listed partner access to your deployment, contact Alta Video Support.
- You can check who is registered as the
- Turn
Access on or off. - Select the
Alta Video user group assigned to users when they enter the deployment.- The assigned group sets the user's permissions. If required, create new groups and assign them specific permissions. See Create User groups.
- If required, you can grant external users
Limited time access . - Click
Done .
Deployment access logs
Alta Video captures all user logins to the deployment, whether that is directly, or via DMP. However, only explicit logouts are recorded in the audit logs. If a user closes the browser window used to connect to Alta Video, it is not recorded.